Support

Support: How much does support cost?

• YAWC Online support is included in the annual charge
• YAWC Pro is supported free of charge.

Support: Is it email, web or phone support available?

• Standard email support is available to troubleshoot problems
• Custom support packages, which include phone and email service, can be arranged

Support: What's your response time?

• We respond to emails within 1 business day.

Support: What happens if I don't renew my support?

• YAWC Online support is included in the annual charge

Support: What if I have a technical problem or question?

• Depending on the support option you have you can email or call XML Workshop Ltd. and our support team will handle your query.

Support: What support plans do you offer?

We offer two support options

• Standard email support is available to troubleshoot problems with the conversion service, and with document formatting.
• Custom support packages, which include phone and email service, can be arranged.

Support: Do you provide technical and/or functional updates as part of the support?

• Yes. All updates are included in the support package.